Chevrolet is doubling its investment in the General Motors Connected
Customer Specialists team by adding 25 young, tech savvy technology
experts, bringing to 50 the number of individuals working with dealers
and customers across the United States.
The team helps train and certify dealership employees, who demonstrate infotainment and OnStar
to customers before, during and after their purchase of a GM vehicle.
Many of them will help owners understand how to get the most out of
their Chevrolet MyLink system.
This investment builds on an industry first of coupling customer
connectivity with highly skilled support. The specialists have equal
parts technology smarts and customer skills to help everyone - from
technology natives to newbies - get more from their systems.
“Our Connected Customer Specialists have backgrounds in consumer
electronics and the service industry to better ensure our customers have
a great ownership experience with their state-of-the-art technology,”
said Jim Moloney, general director, Customer & Relationship
Services. “This investment reflects our commitment to combining the
world’s best vehicles with the highest levels of customer service in any
industry.”
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